Terms of Service

1. Company Information

Company Name: Metapher Media Labs
Website: https://metapher.io
Contact Email: legal@metapher.io

Metapher Media Labs provides services and software related to:

• YouTube growth and channel management
• Content production and media operations
• Digital marketing services
• Creator software tools (including Magpiie)
• Consulting and digital media services

2. Eligibility

By using our website or services, you confirm that:

• You are at least 18 years old, or
• You have legal authority to enter into binding agreements on behalf of an organization.

If you access the platform on behalf of a company, you represent that you have the authority to bind that entity to these Terms.

3. Services Provided

Metapher Media Labs provides a variety of services and software products, including but not limited to:

3.1 Digital Media Services

• YouTube channel growth strategy
• Content production and video editing
• Marketing operations
• Consulting services

3.2 Software Products

Metapher may provide access to software products including Magpiie, a video production management and collaboration platform. Software services may include:

• Subscription-based access
• Online dashboards and collaboration tools
• Content workflow management features

All services and software are subject to these Terms.

4. Account Registration

Certain services or software may require users to create an account. Users agree to:

• Provide accurate information
• Maintain the confidentiality of login credentials
• Notify us immediately of unauthorized access

Users are responsible for all activity conducted through their accounts. Metapher reserves the right to suspend or terminate accounts that violate these Terms.

5. Payment Terms

Certain services, subscriptions, or software products require payment. Payments may be processed through the following providers:

• Razorpay – subscription billing and payment processing
• PayPal – international payments
• Payoneer – international service payments
• Direct bank transfer – invoiced services

By purchasing services or subscriptions, you agree to the payment terms outlined below.

5.1 Subscription Billing

Some services (including SaaS products such as Magpiie) may operate on a recurring subscription basis. When subscribing:

• You authorize us or our payment processors to charge the subscription fee.
• Billing may occur monthly, annually, or as specified at purchase.
• Subscriptions automatically renew unless cancelled before the next billing cycle.
• Razorpay may securely store payment credentials for recurring billing according to its security standards.

5.2 Pricing

Prices for services and subscriptions are displayed on our website or in service agreements. Metapher reserves the right to modify pricing at any time. However, price changes will not affect current billing periods, and updated pricing will apply to future renewals.

5.3 Taxes

Users are responsible for any applicable taxes including VAT, GST, sales taxes, and withholding taxes, unless otherwise stated.

6. Refund Policy

Payments made for services or subscriptions are generally non-refundable, except where required by law or explicitly stated in service agreements. Refunds may be granted in limited situations such as:

• Duplicate payments
• Billing errors
• Technical issues preventing service access

Requests for refunds must be submitted to: billing@metapher.io

7. Payment Disputes

If you believe a payment was processed incorrectly, you must first contact us directly. Before initiating disputes through payment providers (Razorpay, PayPal, Payoneer), users agree to attempt to resolve the issue with Metapher Media Labs.

Failure to contact us before initiating a chargeback may result in:

• Account suspension
• Service termination
• Restriction of future access

8. Acceptable Use Policy

Users agree not to misuse the website or services. Prohibited activities include:

• Unlawful activities
• Copyright infringement
• Distributing harmful software
• Attempting to access restricted systems
• Reverse engineering software
• Interfering with platform operations

Violation of these terms may result in immediate termination of services.

9. Intellectual Property

All content on the website and software platforms — including text, graphics, software code, branding, designs, logos, and media content — is the intellectual property of Metapher Media Labs unless otherwise stated.

Users may not reproduce, distribute, or modify this content without written permission.

10. User Content

Users may submit or upload content through services or software platforms. By submitting content, you grant Metapher Media Labs a limited license to store, process, display, and use the content solely for service functionality.

Users retain ownership of their original content. Users are responsible for ensuring their content does not violate laws or third-party rights.

11. Software License (Magpiie and Other Tools)

Metapher grants users a limited, non-exclusive, non-transferable license to access and use its software products. Users may not:

• Copy or distribute the software
• Reverse engineer the platform
• Create derivative products
• Resell access without authorization

The software remains the property of Metapher Media Labs.

12. Third-Party Services

Our services may integrate with third-party providers including payment processors, cloud hosting providers, analytics platforms, and marketing tools. Use of such services may be subject to their respective terms and privacy policies.

Metapher Media Labs is not responsible for third-party services.

13. Data Protection and Privacy

Your use of our services is also governed by our Privacy Policy, available at: https://metapher.io/privacy-policy

Metapher Media Labs processes personal data in accordance with:

• GDPR (European Union)
• CCPA / CPRA (California)
• Applicable international privacy laws

14. Limitation of Liability

To the maximum extent permitted by law, Metapher Media Labs shall not be liable for:

• Indirect or consequential damages
• Loss of data
• Loss of revenue
• Business interruption
• Third-party service failures

Our total liability shall not exceed the amount paid by the user for the services in the preceding 12 months.

15. Disclaimer of Warranties

Services and software are provided "as is" without warranties of any kind. We do not guarantee:

• Uninterrupted service
• Error-free software
• Specific business outcomes from using our services

16. Indemnification

Users agree to indemnify and hold harmless Metapher Media Labs from claims arising from misuse of services, violation of these Terms, or infringement of third-party rights.

17. Termination

We reserve the right to suspend or terminate access if users violate these Terms, engage in fraudulent or abusive activity, or fail to pay applicable fees.

Users may cancel subscriptions according to their billing terms. Termination does not affect obligations that arose before termination.

18. Changes to These Terms

Metapher Media Labs may update these Terms periodically. Updates will be posted on this page with the updated effective date. Continued use of services after updates constitutes acceptance of the revised Terms.

19. Governing Law

These Terms shall be governed by the laws of India, without regard to conflict of law principles. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of courts located in India.

20. International Users

Users accessing our services from outside India acknowledge that their data may be transferred and processed internationally. Metapher implements reasonable safeguards for international data transfers in accordance with GDPR requirements.

21. Contact Information

For questions regarding these Terms, contact:

Metapher Media Labs
Website: https://metapher.io
Email: legal@metapher.io