This Shipping & Delivery Policy explains how products, software subscriptions, and services purchased from
Metapher Media Labs ("Metapher", "Company", "we", "our", or "us") are delivered to customers through our website
https://metapher.io.
Because Metapher primarily provides digital services and software products, most purchases do not involve physical shipping. Instead, access to services and platforms is delivered electronically.
This policy is designed to comply with:
General Data Protection Regulation (GDPR)
California Consumer Privacy Act (CCPA)
California Privacy Rights Act (CPRA)
Applicable international consumer protection regulations
Last Updated: March 13, 2026
1. Scope of This Policy
This Shipping & Delivery Policy applies to purchases made through:
The Metapher Media Labs website
Subscription platforms
SaaS products such as Magpiie
Digital services offered by Metapher Media Labs
Enterprise service agreements
This policy covers digital product delivery, SaaS platform access, consulting services, and media production services.
2. Digital Product Delivery
Most products offered by Metapher Media Labs are delivered digitally. Digital delivery may include:
Software platform access
Account activation
Access credentials
Downloadable resources
Service onboarding instructions
Delivery is typically completed through email confirmation, secure account login, or dashboard access within the platform.
3. SaaS Platform Access (Magpiie)
For SaaS products such as Magpiie, delivery occurs through the creation or activation of a user account. After successful payment:
Users receive a confirmation email.
Account access is activated within the platform.
Users can log in and begin using the service.
Typical activation timelines:
Immediate activation – for automated subscriptions
Within 24 hours – for manually reviewed accounts
If access is not received within this timeframe, users should contact our support team.
4. Service Delivery for Consulting and Media Services
For services such as YouTube channel management, digital marketing consulting, content production, and strategic advisory services, delivery timelines are determined by project scope, service agreements, and onboarding discussions.
Customers will receive communication regarding onboarding schedules, service timelines, and deliverable milestones. Delivery timelines for services vary depending on the nature of the engagement.
5. Enterprise Client Delivery
Enterprise clients working with Metapher Media Labs may receive customized service delivery arrangements. These may include:
Dedicated onboarding processes
Custom software configuration
Service-level agreements (SLAs)
Enterprise account management
Delivery schedules for enterprise services are typically defined within individual contracts.
6. Payment Confirmation
Orders or subscriptions are confirmed once payment has been successfully processed through supported payment methods including Razorpay, PayPal, Payoneer, and bank transfer. Customers will receive a transaction confirmation email once payment is completed. Service activation typically occurs shortly after confirmation.
7. Failed or Delayed Delivery
In rare cases, digital access or service delivery may be delayed due to:
Payment verification procedures
Technical system issues
Incorrect account information
Service onboarding requirements
If customers experience delays in receiving access to purchased products or services, they should contact our support team. Metapher Media Labs will make reasonable efforts to resolve delivery issues promptly.
8. Physical Products
At present, Metapher Media Labs primarily delivers digital products and software services. If physical products are offered in the future (such as merchandise, hardware devices, or printed materials), separate shipping timelines and logistics policies may apply. Customers will be informed of any applicable shipping costs and delivery estimates at the time of purchase.
9. International Delivery
Because our services are delivered digitally, customers can access Metapher products from most regions worldwide. However, availability of certain services may depend on:
Applicable laws and regulations
Payment provider availability
Technical infrastructure compatibility
Customers are responsible for ensuring compliance with local regulations when using the services.
10. Data Protection During Delivery
During service activation and digital delivery processes, Metapher Media Labs may process limited personal data such as name, email address, account credentials, and billing information. This data is used solely to deliver purchased services, verify transactions, and activate user accounts.
All personal data processing is governed by our Privacy Policy and Data Processing Agreement (DPA).
11. GDPR Compliance (European Union)
For customers located in the European Economic Area (EEA), Metapher Media Labs processes personal data in accordance with the General Data Protection Regulation (GDPR). Customers have rights including:
California residents have rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). These rights include:
The right to know what personal data is collected
The right to request deletion of personal information
The right to correct inaccurate information
The right to opt-out of the sale or sharing of personal data
Metapher Media Labs does not sell personal information. Requests may be submitted to: privacy@metapher.io
13. Order Cancellation and Refunds
For information about cancellations and refunds, please refer to our
Cancellation & Refund Policy.
Refund eligibility depends on the type of product or service purchased and the circumstances of the request.
14. Changes to This Policy
Metapher Media Labs may update this Shipping & Delivery Policy periodically to reflect regulatory changes, operational updates, or product or service changes. The updated version will always be available on this page with a revised effective date.
15. Contact Information
For questions regarding shipping, delivery, or service activation, please contact:
