This Cancellation & Refund Policy explains how cancellations, refunds, and billing adjustments are handled for products, software subscriptions, and services provided by
Metapher Media Labs ("Metapher", "we", "our", or "us") through our website
https://metapher.io.
This policy applies to:
SaaS subscriptions such as Magpiie
Digital products
Consulting services
Media production services
Subscription-based platforms
Enterprise agreements
This policy is designed to comply with the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA), and applicable global consumer protection regulations.
By purchasing or subscribing to our services, you agree to this Cancellation & Refund Policy.
Last Updated: March 13, 2026
1. Services Covered Under This Policy
This policy applies to all payments made to Metapher Media Labs including:
Software Subscriptions – Including SaaS products such as Magpiie, creator workflow platforms, and subscription-based digital tools.
Digital Products – Including downloadable or online products.
Professional Services – Including YouTube growth consulting, content production services, digital marketing operations, and strategic advisory services.
Enterprise Agreements – Custom service contracts or enterprise subscriptions.
Different refund terms may apply depending on the type of product or service purchased.
2. Payment Methods
Payments for Metapher services may be processed through the following providers:
Razorpay – subscription billing and payment processing
PayPal – international payments
Payoneer – global service payments
Direct Bank Transfer – invoiced services
Each payment processor operates according to its own dispute resolution and security policies. Metapher Media Labs does not store full payment card information.
3. Subscription Services (SaaS Products)
Software products such as Magpiie may operate on a subscription billing model. Subscriptions may be billed monthly, annually, or according to the plan selected at purchase.
Subscriptions automatically renew unless cancelled before the next billing cycle.
4. Subscription Cancellation
Users may cancel subscriptions at any time through account settings in the platform or by contacting our billing team. Cancellation requests should be sent to: billing@metapher.io
Important:
Cancelling a subscription prevents future billing.
Cancellation does not automatically trigger a refund for the current billing period.
Users will retain access to the subscription service until the end of the current billing cycle.
5. Refund Policy for SaaS Subscriptions
Unless otherwise specified, subscription payments are generally non-refundable. Refunds may be issued under limited circumstances such as:
Billing Errors – Duplicate charges or incorrect billing.
Technical Failure – If the platform becomes inaccessible due to technical failure attributable to Metapher Media Labs.
Unauthorized Transactions – If verified as unauthorized according to payment provider rules.
Refund eligibility is evaluated on a case-by-case basis.
6. Refund Policy for Digital Products
Digital products, once delivered or accessed, are generally non-refundable. This policy helps protect intellectual property and prevent misuse of digital content. Exceptions may include technical issues preventing access or duplicate purchases.
7. Refund Policy for Services
Professional services such as consulting, media production, or marketing operations may follow the terms outlined in individual service agreements. Unless otherwise specified:
Payments for services already delivered are non-refundable.
Partially completed services may be eligible for partial refunds at our discretion.
Enterprise clients may have separate contractual refund terms.
8. Refund Processing
If a refund request is approved, refunds will be issued through the original payment method whenever possible. Estimated refund processing times:
Razorpay refunds – typically 5–10 business days
PayPal refunds – typically 3–7 business days
Payoneer refunds – depends on Payoneer processing times
Bank transfer refunds – may take 5–10 business days
Processing times may vary depending on financial institutions.
9. Chargebacks and Payment Disputes
Before initiating disputes with payment providers, users must contact Metapher Media Labs directly. If a user initiates a chargeback or payment dispute without first contacting us, we reserve the right to:
Suspend account access
Terminate services
Restrict future purchases
Recover chargeback-related fees
We aim to resolve payment concerns promptly through our support team.
10. Fraud Prevention
Metapher Media Labs reserves the right to refuse refunds or cancel accounts in cases involving fraudulent transactions, abuse of refund policies, violation of our Terms of Service, or suspicious payment activity. We may request additional verification before processing refunds.
11. Right of Withdrawal (EU Consumers)
If you are located in the European Union, you may have the right to withdraw from certain purchases within 14 days under consumer protection laws. However, this right may not apply to:
Digital products already accessed or downloaded
Services that have already begun with user consent
SaaS subscriptions already activated
By purchasing digital services or accessing software products, users may waive their right of withdrawal where permitted by law.
12. California Consumer Rights (CCPA / CPRA)
California residents have rights regarding personal information collected during payment transactions. These rights include:
The right to request information about personal data collected
The right to request deletion of personal information
The right to correct inaccurate information
The right to opt-out of the sale or sharing of personal information
Metapher Media Labs does not sell personal data. Requests may be submitted to: privacy@metapher.io
13. Policy Abuse
We reserve the right to deny refunds if we detect misuse of this policy including repeated refund requests, fraudulent purchases, unauthorized use of payment methods, or attempts to exploit refund policies. Such actions may result in suspension or termination of services.
14. Changes to This Policy
Metapher Media Labs may update this Cancellation & Refund Policy periodically to reflect regulatory updates, payment provider policy changes, or operational adjustments. The latest version will always be available on our website with an updated effective date.
15. Contact Information
For cancellation or refund requests, please contact:
