Metapher Media Labs ("Metapher", "we", "our", or "us") uses trusted third-party service providers ("Subprocessors") to support the delivery, security, and reliability of our services and software platforms, including Magpiie and other SaaS products operated by Metapher Media Labs.
This page provides transparency regarding the infrastructure providers, technology services, and operational vendors that may process or access customer data while supporting our services.
This documentation supports compliance with:
General Data Protection Regulation (GDPR)
California Consumer Privacy Act (CCPA)
California Privacy Rights Act (CPRA)
Enterprise SaaS security review processes
Last Updated: March 13, 2026
What is a Subprocessor
A Subprocessor is a third-party service provider engaged by Metapher Media Labs to process personal data on behalf of our customers in order to provide services. Subprocessors may support functions including:
Cloud hosting and infrastructure
Payment processing
Email communications
Analytics
Operational monitoring
Support services
Metapher Media Labs carefully evaluates all subprocessors to ensure they meet appropriate security, privacy, and compliance standards.
Categories of Subprocessors
Subprocessors used by Metapher typically fall into the following categories:
Cloud Infrastructure – Providers that host application infrastructure and data storage systems.
Payment Processing – Providers responsible for processing customer payments and financial transactions.
Communication Services – Providers that enable email notifications, messaging, and customer support communications.
Analytics and Monitoring – Providers that help us understand platform performance and detect system issues.
Operational Tools – Providers used internally to operate and manage the platform.
Infrastructure Providers
Metapher platforms rely on secure cloud infrastructure providers to ensure reliability, availability, and scalability. Typical infrastructure services may include:
Secure cloud hosting
Data storage systems
Networking and firewall protection
Backup and redundancy infrastructure
These providers operate highly secure environments with industry-standard security protections.
Payment Processing Providers
Payments for subscriptions and services are handled by secure payment providers. Current payment providers used by Metapher Media Labs include:
Razorpay
Used for subscription billing, payment processing, and invoice payments. Razorpay provides secure payment processing infrastructure compliant with financial security standards.
PayPal
Used for international payments, subscription payments, and merchant transactions. PayPal maintains its own privacy and security framework.
Payoneer
Used for global payments and service transactions with international clients. Payoneer provides cross-border payment infrastructure.
Banking Institutions
For certain enterprise transactions, payments may be processed via direct bank transfers. Banks operate under regulated financial security frameworks.
Email and Communication Infrastructure
Metapher may use third-party services to facilitate communication with users including transactional emails, account notifications, support communications, and product updates. These providers process limited data such as email addresses and message content related to service delivery.
Analytics and Platform Monitoring
To maintain and improve our services, Metapher may use analytics and monitoring tools that help us understand system performance, platform reliability, usage trends, and error detection. Analytics services generally process aggregated or anonymized data whenever possible.
Security and Operational Tools
Metapher may also rely on operational service providers to support:
Infrastructure monitoring
Logging and diagnostics
Software development workflows
Security monitoring systems
These tools help maintain the stability and security of our services.
Data Protection Safeguards
All subprocessors used by Metapher Media Labs are required to maintain appropriate data protection safeguards. These may include:
Contractual data protection obligations
Confidentiality agreements
Security compliance frameworks
Restricted access to personal data
Subprocessors may process personal data only for purposes necessary to provide services on behalf of Metapher Media Labs.
International Data Transfers
Because our services operate globally, some subprocessors may process data in jurisdictions outside a customer's country. When personal data is transferred outside the European Economic Area (EEA), Metapher implements safeguards including:
Standard Contractual Clauses (SCCs)
Secure infrastructure protections
Contractual data protection commitments
These safeguards are designed to ensure compliance with GDPR international transfer requirements.
Subprocessor Updates
Metapher Media Labs may update its list of subprocessors as our services evolve. When new subprocessors are added, we ensure they meet our security and privacy requirements. Customers may request information about subprocessors by contacting us.
Customer Rights and Data Protection
Customers maintain control over their data when using Metapher services. Our obligations regarding personal data are defined in the following documents:
Customers may contact us for information regarding data processing activities.
GDPR Compliance
Metapher Media Labs ensures subprocessors comply with applicable GDPR obligations including data protection safeguards, confidentiality obligations, limited data processing purposes, and appropriate security measures. Our Data Processing Agreement (DPA) governs how personal data is processed by Metapher and its subprocessors.
CCPA / CPRA Compliance
Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):
Metapher Media Labs acts as a Service Provider.
Subprocessors may process data only to provide services on behalf of Metapher.
Neither Metapher nor its subprocessors sell personal information.
Vendor Risk Management
Before engaging subprocessors, Metapher performs internal evaluations including:
Security capability review
Privacy compliance review
Operational reliability assessment
Contractual data protection agreements
Subprocessors are monitored periodically to ensure ongoing compliance.
Enterprise Transparency
Metapher Media Labs is committed to transparency and responsible data handling. Enterprise clients or partners requiring additional information regarding security architecture, data protection practices, subprocessors, or compliance documentation may contact our team for further details.
Contact Information
For questions regarding subprocessors or data processing practices, contact:
