Metapher

Privacy Policy

Privacy Policy
Metapher Media Labs ("Metapher", "Company", "we", "our", or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://metapher.io, interact with our services, subscribe to our products, or communicate with us.

This policy complies with applicable global privacy regulations including:
  • General Data Protection Regulation (GDPR) – European Union
  • California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA)
  • Other applicable international privacy and data protection regulations

By accessing or using our website or services, you acknowledge that you have read and understood this Privacy Policy.

Last Updated: March 13, 2026

  • 1. Company Information

    Company Name: Metapher Media Labs
    Website: https://metapher.io
    For privacy related inquiries:
    Email: privacy@metapher.io
    Metapher Media Labs operates as a digital media and technology company offering:
    • YouTube growth and content operations
    • Digital content production services
    • Creator tools and software products
    • Marketing and media consulting services

  • 2. Scope of This Privacy Policy

    This Privacy Policy applies to individuals who:
    • Visit our website metapher.io
    • Subscribe to our software products
    • Purchase services from Metapher Media Labs
    • Contact us via forms, email, or other communication channels
    • Engage with our digital services or platforms
    This policy does not apply to third-party services or websites linked from our platform.

  • 3. Information We Collect

    We collect different categories of information depending on how users interact with our website and services.
    3.1 Personal Information You Provide
    We may collect personal information directly from you, including your full name, email address, phone number, company name, job title, billing address, payment information, account credentials (for product access), communication messages, and project or service details.

    This information may be collected when you:
    • Fill out contact forms
    • Subscribe to services or software
    • Purchase products or subscriptions
    • Request consultations
    • Communicate with our team
    • Join newsletters or marketing communications
    3.2 Payment Information
    When you purchase subscriptions, products, or services from Metapher Media Labs, payments may be processed through third-party payment providers. We currently use:
    • Razorpay – subscription and online payment processing
    • PayPal – international payments
    • Payoneer – international service payments
    • Direct bank transfer – for invoices or enterprise services
    Metapher Media Labs does not store full payment card numbers or sensitive financial credentials on its servers. All payment information is handled directly by the respective payment providers according to their own privacy policies and security standards.
    3.3 Automatically Collected Information
    When you visit our website, certain information may automatically be collected, including your IP address, browser type and version, device information, operating system, referring website or URL, pages visited, time spent on pages, interaction patterns, and approximate geographic location. This information helps us improve the functionality and performance of our website.
    3.4 Cookies and Tracking Technologies
    Our website uses cookies and similar technologies to analyze website traffic, improve performance, remember user preferences, personalize user experiences, and understand marketing effectiveness.

    Types of cookies used include:
    • Essential Cookies – Required for website functionality.
    • Analytics Cookies – Used to understand visitor behavior and improve services.
    • Marketing Cookies – Used for advertising and remarketing where applicable.
    Users may disable cookies through browser settings.

  • 4. How We Use Your Information

    Metapher Media Labs may use collected information for the following purposes:
    • Service Delivery – providing requested services or products, managing subscriptions, processing transactions, and managing client relationships.
    • Website Optimization – monitoring performance, analyzing traffic patterns, and improving usability.
    • Communication – responding to inquiries, providing support, and sending product updates or service notifications.
    • Marketing – sending newsletters and promotional material (when consent is provided).
    • Compliance and Security – preventing fraud, enforcing legal agreements, and complying with regulatory obligations.

  • 5. Legal Basis for Processing (GDPR)

    If you are located in the European Economic Area (EEA), we process personal data based on the following lawful bases:
    • Consent – When you explicitly agree to certain data processing activities.
    • Contractual Necessity – Processing necessary to deliver services or fulfill agreements.
    • Legitimate Interests – Improving services, security monitoring, and marketing communications.
    • Legal Obligations – Compliance with legal or regulatory requirements.

  • 6. Sharing and Disclosure of Information

    Metapher Media Labs does not sell personal data. However, we may share data with trusted third parties including:
    • Payment Processors – Razorpay, PayPal, Payoneer, and banking institutions for direct transfers.
    • Technology and Infrastructure Providers – website hosting providers, analytics platforms, cloud infrastructure providers, and email and communication services.
    • Legal and Regulatory Authorities – When required by law or legal processes.
    • Business Transfers – If the company undergoes acquisition, merger, restructuring, or asset sale.

  • 7. International Data Transfers

    Because our services operate globally, personal information may be transferred and processed in countries outside your jurisdiction. Where required, we implement appropriate safeguards including Standard Contractual Clauses (SCCs), secure cloud infrastructure, and GDPR-compliant data protection practices.

  • 8. Data Retention

    We retain personal data only for as long as necessary to provide requested services, maintain financial and tax records, comply with legal obligations, resolve disputes, and enforce agreements. When data is no longer required, it is securely deleted or anonymized.

  • 9. Data Security

    We implement reasonable technical and organizational safeguards including SSL encryption, secure hosting infrastructure, access control and authentication, and payment processor security compliance. However, no internet transmission method can guarantee absolute security.

  • 10. Your Rights Under GDPR

    If you reside in the European Economic Area (EEA), you may exercise the following rights:
    • Right to Access – Request access to personal data we hold about you.
    • Right to Rectification – Correct inaccurate or incomplete information.
    • Right to Erasure – Request deletion of personal data.
    • Right to Restrict Processing – Limit certain processing activities.
    • Right to Data Portability – Receive personal data in portable format.
    • Right to Object – Object to processing including marketing communications.
    • Right to Withdraw Consent – Withdraw consent at any time.
    Requests may be submitted to: privacy@metapher.io

  • 11. California Privacy Rights (CCPA / CPRA)

    California residents have the following rights:
    • Right to Know – Request disclosure of categories of personal information collected, sources of data, purposes of processing, and third parties receiving data.
    • Right to Delete – Request deletion of personal information.
    • Right to Correct – Request correction of inaccurate information.
    • Right to Limit Use of Sensitive Information – Limit use of certain sensitive personal data.
    • Right to Opt-Out of Sale – Metapher Media Labs does not sell personal data.
    • Right to Non-Discrimination – Users will not be discriminated against for exercising privacy rights.
    Requests can be submitted to: privacy@metapher.io

  • 12. Children's Privacy

    Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from minors. If such information is discovered, it will be promptly deleted.

  • 13. Third-Party Links

    Our website may contain links to external websites. We are not responsible for the privacy practices of those websites and recommend reviewing their privacy policies.

  • 14. Changes to This Privacy Policy

    We may update this Privacy Policy periodically due to legal updates, regulatory requirements, or operational changes. The updated version will always be posted on this page with a revised effective date.

  • 15. Contact Information

    For any privacy related questions or requests, please contact:

    Metapher Media Labs
    Website: https://metapher.io
    Email: privacy@metapher.io